SHIPPING & RETURNS

Shipping Policy

All orders are sent within 1-2 business days, with exception for launch days/sale periods where we will require additional time to dispatch your orders. FREE Shipping on orders over $100

Orders are currently experiencing massive delays for standard shipping.

We are doing our absolute best in this unprecedented time, we are happy to resend your tracking information should you email us, however there is nothing we can do to make our couriers deliver any faster. We ask that you closely monitor your tracking links and give up to 2 weeks for domestic orders. We are unable to offer any refunds unless your order is deemed to be missing by our couriers or if it gets returned to us.

We highly recommend you choose the EXPRESS shipping option if you would like to reduce your waiting time. It comes at a cost but you can expect your order to arrive within half of the waiting times as mentioned above for standard shipping times.

We truly value you supporting small business in this unique time and ask for your patience in getting through this together.

*As a guideline, here are the estimated shipping times:

Domestic

Standard - 9-12 business days

Express - 5-7 business days

Return & Exchange Policy

REFUND

Refunds are only available if a garment is faulty beyond repair. Please allow 2 weeks for processing before contacting us for an update.

EXCHANGE / RETURN

We do not offer returns. If you would like an alternate size or style, please request for a store credit which you can use to make a new purchase.

Please drop us an email at alfiethelabel@gmail.com and we will respond with steps on how to return the item to us.

ORDERS

All orders placed are final and cannot be cancelled. Please ensure you order the correct style, colour, size and quantity.